distributor	Shibata Industry Co., Ltd.
sales manager	Tsunori Kohei
location	95 Edocho, Chuo Ward, Kobe 650-0033 Hyogo Prefecture Imon Kobe Building 9F
telephone number	078-389-6033
Fax number	078-389-6035
email address	shibataproshop@sbt.co.jp
home page	https://shibataproshop.jp/
Products handled	Safety supplies (safety boots, gloves, etc.) general purpose boots
sales volume	The inventory information displayed on the shopping site (including the display of sold out) is only a guideline quantity output by the shopping system. If the product you ordered is out of stock, we will contact you by phone or email.
Necessary charges other than product price	・Fees for purchases made by credit card ・Fees for purchases made with electronic money As a general rule, the shipping fee (1,000 yen (including tax) nationwide) is the responsibility of the customer. [Shipping charges for remote islands and some areas] An additional 1,100 yen will be added for remote islands and some areas including Hokkaido and Okinawa. *Please note that due to our automatic calculation system, there may be cases where the correct amount is not listed for the shipping fee indicated on the purchase procedure screen or in the order confirmation email that is automatically sent after the order is completed. After completing the order reception processing at our store, we will send you an order reception email with the corrected shipping fee.
Delivery time	As a general rule, we will ship within 3 business days from the order date (settlement completion). Please check the "order receipt email" that will be sent after your order. *Transportation may be delayed due to weather conditions such as heavy snow and typhoons. For the status of the delay, please use the shipping number in the "shipment completion email" and contact the shipping company or contact our store.
About returned goods and defective products	[Return deadline/conditions] When the ordered product arrives, please first check if it is the same product as the ordered product. We only accept returns of products that have not been used. In the case of return, please contact us by phone within 7 days after the product arrives. Please note that we will not be able to accept requests for returns or exchanges after this period. We cannot accept returns or exchanges in the following cases. ・We cannot accept color changes, so please make sure not to make a mistake when ordering. (We try to reproduce the actual product in the product photos as much as possible, but there may be slight differences depending on the monitor you are using.) ・If the "delivery note" is lost or not sent. ・Products that have been used once ・If the product is damaged or soiled due to the customer's responsibility. (Including accessories such as boxes) ・Products whose package (shoe box) or tag has been lost or damaged. [Return shipping fee] In the case of a return or cancellation due to the customer's convenience, the shipping fee for credit card payments, and the shipping and handling fees for other payments are the responsibility of the customer. However, we will bear the cost of exchanging defective products and exchanging incorrect products. Please contact us by phone within 7 days after the product arrives. Please note that we will not be able to accept requests for returns or exchanges after that time. In the case of a refund, we will transfer the money to the account designated by the customer within 3 business days after the returned goods arrive. In this case, the transfer fee will be deducted from the refund amount. [defective product] In the unlikely event that you receive a defective product (defective product, damage, wrong product), we will exchange it for a new product or an equivalent product. Please contact us by phone within 7 days after the product arrives. Please note that we will not be able to accept requests for returns or exchanges after this period. Our store will bear the shipping costs for returns and exchanges. If we are unable to prepare a replacement due to inventory issues, we will issue a refund. In the case of a refund, the money will be transferred to the account specified by the customer within 3 business days after the returned goods arrive.
About payment method	■ Credit card VISA/MasterCard/American Express/Discover/JCB/Diners Club ■ Electronic money Apple Pay/Google Pay *The handling fee (3.6%) will be borne by the customer.
postage	Consumption tax is included in all product prices (tax-included prices).